Welcome
Welcome to VHC Tracker, the market leading Vehicle Health Check and upsell tool. We offer a fully customisable system that is completely tailored to your Dealerships needs.
Different Aspects' VHC Tracker is the only solution to offer a flexible input mechanism. Ranging from Digital Pen Technology, PDA, manual input via a PC or even a combination of them all. We offer a class leading reporting suite to make sure you maximise the return on your investment at all levels of your organisation.
We work with a variety of dealerships and franchises and have a wealth of experience within the motor trade to help advise you of the best way to improve and maintain your upsell through these troubling times.
Please click on the tabs at the top to see how VHC Tracker can help.
Workshop Benefits
As we move into these challenging times, more and more focus is being placed on our workshops to increase efficiency, utilisation and ultimately overhead absorption. Service intervals are increasing and labour times decreasing. It is now more than ever that we need to increase the profit opportunity on every vehicle booked into the workshop. Gone are the days of one to two week lead times. VHC Tracker will help you monitor your Service Advisors ability to convert "on the day" sales and monitor your deferred work without the need for laborious form filling and filing of future work.
Historically the Sales department are known to analyse every last deal. VHC Tracker will now give the Aftersales department the equipment to analyse exactly the same detail as Sales and help increase profit.
One of the many hidden costs to the workshop is returned work. It may be lack of parts, incorrect information, intermittent faults or god forbid workmanship. As part of our bespoking package we can offer you a way to monitor that returned work and help increase workshop utilisation.
Our ongoing system modernisation and Motor Trade experience has allowed us to design a user friendly Aftersales management tool that is bespoke to every workshop without additional cost, allowing it to integrate with your current processes.
Service Advisor Benefits
Probably one of the toughest jobs in the motor trade, we think you would agree the role of our Service Advisors has changed dramatically over the last 5 years. Not only are they responsible for customer retention, but now more than ever, in this declining market we need them to adopt the role of sales men and women.
The ability to up-sell additional work identified by technicians is paramount to increase parts and labour sales. Our system stops any ambiguity of conversion rates from work identified and work sold on the day.
All Service Advisors up-sell is measured on a job by job basis allowing your Service Manager or Supervisor to follow any missed opportunities and potentially winning the work on the day by coaching your staff on different selling techniques.
Marketing & Follow Up Benefits
VHC Trackers' class leading reporting and diary suite means every opportunity to win work both on the day or on follow up is maximised.
Our reporting suite can help identify lean periods of potential future work and smooth these over to ensure your workshop is always kept busy.
Dealers spend £1,000's cleansing databases to make sure they are market every MOT and Service reminder. Our system can identify any missing service reminder data.
Our sophisticated demographic tracking system can also help you identify where your customers are coming from to ensure your marketing budgets are spent wisely.